Ace Activity Camp will respect and protect your privacy at all times. We will keep your information secure and we will fully comply with all applicable UK Data Protection Act and consumer legislation.
We will never share personal details with any other company/individuals. However, if we are requested by the police or any other regulatory or government authority to provide your information, we are entitled to do so.
What information will we collect from you?
We will only collect information from you that is relevant to what we are dealing with. In particular we may collect the following information from you that is defined as ‘personal data’:
- Personal details including name, address and contact details
- Personal details of the children and young people in our care that are legally required
- Payment details are not kept by Ace Activity Camp but may be held by a third party payment company, ie. Paypal or Stripe.
You agree that:
The information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes
Not to impersonate any other person or to use a false name or a name that you are not authorised to use
Failure to provide the necessary information may result in your booking not being accepted
How will we use your information?
We will mainly use your information to book a child or young person into Ace Activity Camp. We will ensure that we are aware of and properly manage any special circumstances (such as medical, dietary or religious) that you make us aware of and as is necessary for the performance of the contract between us.
We may also use it for:
- Administering accounts
- Sending emails about Ace Activity Camp or our affiliated setting Collis Activity Camp
- Safeguarding
- For statistical or survey purposes to improve this website and its services to you
To notify you of products or special offers that may be of interest to you. You may unsubscribe from Mailchimp at any time once your registration has been processed. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing.
Who will we share your information with?
Personal data collected will only be processed by appropriate individuals on a ‘need to know’ basis. Information may be shared with regulatory bodies such as Ofsted where required.
Some processing activity is carried out by third parties such as our web developer. This is always subject to contractual assurances that personal data will be kept securely.
How long will we keep your information for?
We will keep your information or that of the child or young person you register with us throughout the period of time that we do work for you and afterwards up until your child is aged 21 as we are required to do by law and for insurance purposes.
What rights do you have?
You and the child or young person you have registered with us have a series of rights under the General Data Protection Regulation including the right to access a copy of the information we hold about you. Further information on this issue can be obtained from the principal, Robert Philpot at [email protected]
Who can you complain to if you are unhappy about what we have done with your information?
If you are unhappy about how we are using your information then initially you should contact the principal and if your complaint remains unresolved then you can contact the Information Commissioner’s Office, details are available at https://ico.org.uk/
You may contact us to confirm any of the details outlined in this policy, or to request details of personal information which we hold about you.
Email: [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above address.
We will promptly correct any information found to be incorrect.
We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.